Terms + Conditions

 
 
 
 

Booking

All tours must be booked in advance and paid for. We do not allow walk up guests who want to pay with cash. If you are having any trouble booking online, please contact us  and we can easily help plan your tour over the phone.

Confirmation

Confirmation is sent immediately after booking. Confirmation will contain a company phone number, meeting place, time to meet, map and general directions. If you do not receive this email please first check your spam folder, or  contact us.

Refunds

We will issue a refund if you cancel at least 7 days in advance of your tour, and if you do not wish to reschedule your tour for an alternative date or time.

Cancellations/Dates changes

Cancellations/Dates changes must be made more than 24 hours in advance of your tour. You can then reschedule once at no additional cost or fees. Cancellations within 24 hours of the tour are considered no-shows, and are not refundable. But as a courtesy, we will reschedule at OUR convenience.

Voucher Refunds

To get a refund from a voucher purchased through a 3rd party, you must cancel at least a week in advance and contact your 3rd party seller for a refund.

Custom Tours

Custom and group tours fall under another category, please call directly to find out the appropriate policies for your group or custom tour -(804)-814-8227

Weather

All tours are held rain or shine. However, we supply ponchos if it rains. We recommend you check the weather forecast to help you choose your shoes and garments. You might want to bring an umbrella.

Safety

We can help, but ultimately you are responsible for you and your children’s safety. Since food is a big part of the tour, please make us aware of all food allergies before you partake.

Gratuities

Tours do not include gratuities. Most guide books and American Express suggest 15-20% of the full tour price.

Diet Restrictions and Allergies

We can easily accommodate vegetarians on our food tours. We cannot accommodate Vegan, Kosher diets or Gluten-free. For specific allergies to certain foods give us a call and we will recommend the best neighborhood and food tour for you.

Pets

Pets are not allowed on any of our tours. As much as we love them, other guests might have potential allergies.